Frequently Asked Questions
Everything you need to know about shopping with Haldèn.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange for a different size or color.
How can I track the status of my shipment?
Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your package's progress.
Which payment methods do you accept?
Haldèn accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we ship to customers within North America and select European countries. International shipping rates and delivery times are calculated at checkout.
Are your products covered by a warranty?
Yes, all Haldèn products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and photos of the defect.